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Regions

LlamaCloud and LlamCloud EU are currently in limited availability. Click here to join the waitlist.

LlamaCloud provides cloud services across multiple regions. With availability in North America and Europe currently.

Regional Endpoints​

North America (NA)Europe (EU)
Cloudcloud.llamaindex.aicloud.eu.llamaindex.ai
APIapi.cloud.llamaindex.aiapi.cloud.eu.llamaindex.ai

Features​

How do I use the EU region with the client?​

When setting up the LlamaCloud client pass the attribute base_url = 'api.cloud.eu.llamaindex.ai':

from llama_cloud.client import LlamaCloud

client = LlamaCloud(
    token='<llama-cloud-api-key>',
    base_url='api.cloud.eu.llamaindex.ai'
)

Are there any differences between NA and EU LlamaCloud?​

All features are supported in both regions!

Can I connect NA orgnizations and EU orgnizations for LlamaCloud, LlamaParse, Billing, etc...?​

LlamaIndex does not support this at the moment, Please let us know if your interested in this feature.

Where is my data stored and processed?​

Where applicable, data will be stored within the region it is uploaded to. If interacting with LlamaCloud EU for example, all data provided will remain within the EU region for storage and processing.

How can I see my orgnization's region?​

Check your URL. If your url is https://cloud.llamaindex.ai that is LlamaCoud NA, if your url is https://cloud.eu.llamaindex.ai that is LlamaCloud EU.

Can I switch my orgnization between regions?​

LlamaCloud does not support migrating between regions at this time. Please let us know if your interested in this feature.

Legal & Compliance​

What privacy and data protection frameworks does LlamaCloud comply with?​

LlamaCloud adheres to the General Data Protection Regulation (GDPR) and all other applicable laws and regulations governing our services. We are also SOC 2 Type 2 certified and HIPAA compliant. For more details on our security policies and practices, visit our Trust Center.

Can I sign a Data Processing Addendum (DPA) with LlamaIndex?​

Yes, if you’d like to sign a Data Processing Addendum (DPA), please contact us at support@runllama.ai. Please note that Business Associate Agreements (BAAs) are only available for customers on our Enterprise plan.

My company is not based in the EU, can I still have my data hosted there?​

Yes, you can use LlamaCloud EU independent of your location.

No, we do not have a legal entity in the EU for customer contracting today.

No, the terms are the same for the EU and NA regions.